Hotel Operations Management and Development Services
Grow the revenue of your existing hotel or resort or expand with a new property. American Resort Management's hotel management and development services can be tailored to meet your existing and future needs.
Beginning with the project planning phase, and moving to pre-opening development and facility post-opening, our team helps you manage your timeline, business plan and operations. Some of the services we provide include developing QA programs, recruiting senior management, reviewing construction progress, grand opening planning, site inspections, expense monitoring and yield and rate management. We'll work with you to meet your critical goals.
Project planning
We work closely with the development team in the overall design of the hotel and related facilities including:
- Master facility considerations
- Branding recommendations
- Food and beverage operations
- Arcades/retail outlets and attractions
- Other ancillary guest experience areas
- Back of house areas
- Life safety and security
- Energy management and profitability
Pre-opening development
ARM works to prepare the hotel for opening including the following:
- Timeline development
- Review construction progress
- Recruiting senior management
- Developing business plan/budgets
- Establishing financial standards
- FF&E procurement
- Developing human resources policies and training
- Establishing standard operating procedures
- Setting financial controls
- Developing quality assurance programs
Hotel Start-up
We provide on-site supervision during this critical phase including oversight and assistance in:
- Receiving and installing operational supplies and equipment
- Large scale hiring and training
- Pre-opening commission, start-up testing
- Grand opening planning and opening day
- Implementation of standard procedures
- Implementation of quality assurance program
Facility post-opening
We'll help you manage every aspect post opening, including:
- Site inspections/monitoring
- Quality assurance monitoring
- Financial report monitoring
- Expense monitoring and controls
- Yield and rate management
- Sales and marketing
- Routine audits
- Optimization of performance