Our Team
Richard P. Coleman
CHA - CEO/Co-Founder
Richard P. Coleman
CHA - CEO/Co-Founder
Mr. Coleman has been involved in the hospitality and amusement industries for over 25 years and has been part of $1.5 Billion in Development. His career has encompassed all aspects of hotel, food and beverage, conference center, amusement, and indoor waterpark operations. He has extensive experience ranging from development, financing, branding, launch and daily management of single and multi-unit properties, representing various nationally flagged and independent locations. Over the past decade, Mr. Coleman has been directly involved in numerous large-scale hotel, resort and themed attraction projects totaling over $500M in development. Mr. Coleman has extensive experience in EB-5, USDA and other non-traditional funding programs. Mr. Coleman has focused his career on providing the best guest experience possible through the efforts of recruiting, training and motivating management and staff. He has written, produced and implemented dozens of orientation, training and retention programs. A frequent lecturer and guest speaker, Mr. Coleman works tirelessly to promote a more personalized and "old world" service. Mr. Coleman has written and delivered dozens of property specific orientation programs for managers and associates that motivate individuals to reach for excellence. Mr. Coleman also created and developed the "Aloha Spirit" Orientation and Training Programs as well as the "Housekeeping Games" Employee Retention Program. Mr. Coleman holds the following certifications and memberships,
- Certified Hotel Administrator from the American Hotel & Lodging Association
- Member of International Association of Amusement Parks and Attraction
- Certified Ride Inspector for the State of Pennsylvania Department of Agriculture
Frank Pracukowski
President
Frank Pracukowski
President
Frank has been in the Native American casino gaming industry for over 25 years. He opened Foxwoods Resort Casino in 1992 and was a key member of the executive team through the casino's numerous expansions. He has 17 years of experience in information technology and casino operations, being responsible for their proprietary casino management system (CMS), and led the effort to integrate all the computer systems into the CMS. He also worked closely to procure software for the Gaming Commission, Marketing, Cage, Bussing, Credit, Junkets and Bingo. Frank spent the last 8 years at Foxwoods in Business Development, where he consulted and managed agreements with Native American Tribes. He ran Foxwoods Interactive the Division of the Mashantucket Pequot Tribal Nation to explore, develop and implement a real money iGaming and Social Gaming solution. He was one of the first to launch a social gaming app, which proved to the casino industry that a B2B social gaming platform solution could be successful. Frank also managed all of the on-and-off reservation developments for Foxwoods Development Company, as well as identified potential casino, resort and water park projects for investment and management opportunities. One of his many accomplishments was bringing in Tanger Outlet Stores at Foxwoods. He is a graduate of Gibbs College with a degree in Casino Operations.
Chad Lagomarsino
Director of Development-Southeast Region
Chad Lagomarsino
Director of Development-Southeast Region
As ARM's Director of Development for the Southeast Region, Chad is involved in many aspects of the expansion of American Resort Management's portfolio including identifying and analyzing potential hotel and resort investments, and securing third-party management contracts for hotel, resort and entertainment projects and joint-venture hotel, resort and entertainment projects. Throughout his career, Chad has developed solid relationships with owners, brokers and financial institutions in the region, which assist him in identifying opportunities for our investment partners and contracts for ARM. Prior to joining American Resort Management, Chad was a founding partner of Georgia Land and Commercial Solutions (GLS). Under his leadership GLS grew into an industry giant, which was empowered by over 700 licensed agents working in the Virtual Properties division. GLS was responsible for brokering and closing large tracts of land throughout Georgia. Chad has been successful in closing a variety of land and commercial properties, from an 8,800-acre timber tract outside of Athens, Georgia to numerous raw land developments in Northeast Georgia. Chad has owned and operated 65 prime acres in Gwinnett County, creating plans to bring the first indoor water park mixed-use project to Georgia. Chad also has developed many small projects in the panhandle of Florida and helped raise financing for 2,700 acres in Pensacola. Chad's company allowed buyers to pursue their dreams.
Gerald Cermak
CPA - Director of Financial Services
Gerald Cermak
CPA - Director of Financial Services
Mr. Cermak is a Certified Public Accountant and a Graduate of Edinboro University with a Bachelors of Science in Business Administration/Accounting. Gerald has over 26 years of experience as a dedicated professional in accounting and finance at some of the most elite companies in the country where he filled various roles from Accounting Manager, Financial Analyst for consolidation and reporting, and both Internal and External Auditor. Prior to joining American Resort Management, Gerald has held both the Director and Chairman positions with American Foundry Society Northwest PA Chapter, as well as the Director position for the Allegheny Recovery Corporation.
Terri McAndrew
Director of Human Resources
Terri McAndrew
Director of Human Resources
Terri has over 10 years of Human Resource experience and is passionate about her profession. Her expertise and understanding of the importance of being a strategic partner in company growth has made her a great fit for our company as we continue to grow. She began her career working in Human Resource with a franchise restaurant business, before becoming a Human Resource manufacturing generalist while earning her Professional in Human Resources certification (PHR). She is currently working to attain the Senior Professional in Human Resources certification (SPHR). As well as the day-to-day functions of Human Resources, Terri advises our properties to assure that compliance in the complicated regulatory world of HR is being met. Her vision is to make our properties the premiere employer within each of their communities.
Michael Hays
Regional Director of Attractions & Waterpark Management
Michael Hays
Regional Director of Attractions & Waterpark Management
Michael Hays Bio
Mr. Hays is General Manager of Epic Waters Indoor Waterpark in Grand Prairie, TX with over 20 years of experience in the aquatic amusement industry. He has played an instrumental role in opening and operating ARM's premier property as well as providing his wealth of operational knowledge with additional facilities within the company. From design through construction and into operation his ability to establish set guidelines and procedures has ensured successful startup operations.
Financially responsible while ensuring the guest experience is never affected has always been the driving force in his decision making and leadership. His operations continue to win service awards including acknowledgement from the World Waterpark Association. Along with these accolades his fiscal responsibility has ensured a positive return for the facilities that he has operated.
His dedicated focus to providing exceptional service and memorable experiences has continued to drive sales. He has trained and operated facilities across the country working for companies such as Schlitterbahn Waterpark and Resorts, Jeff Ellis and Associates as well as Marriott. He understands and equips his staff with the necessary training and understanding on how to provide a fun and enjoyable experience without the expense of neglecting safety.
Prior to managing Epic Waters Indoor Waterpark, Mr. Hays was Director of Operations for The Pump House at Jay Peak Resort, another retractable roof indoor waterpark. There he performed the role of managing all operations associated with the waterpark including, Admissions, Aquatics, Maintenance, and Food and Beverage. At the time it was the first indoor waterpark in the country with a curved retractable roof until Epic Waters opened in 2018.
Specific Waterpark Based Operations
August 2016- Present - General Manager
Epic Waters Indoor Waterpark, Grand Prairie, TX
• Setup guidelines and procedures for the successful opening of the largest indoor waterpark in Texas
• Provided feedback on construction of $46 million construction project
• Assist in the development of $8 million operating budget with an NOI of $1.9 million
December 2014-July 2016 - Director of Operations
The Pump House at Jay Peak Resort, Jay, VT
• Oversee operations of the Waterpark and Arcade while coaching up staff and setting policy that has increased our retention rate by 45% YOY
• Draft and managed $4.62 million departmental budget
February 2012-December 2014 - Director of Recreation
JW Marriott San Antonio Hill Country Resort and Spa, San Antonio, TX
• Oversaw operation of recreational programming, Fitness Center operation and 6 acre waterpark while maintaining a Top 3 ranking in Enjoyable Pool Experience in the JW brand
• Drafted and managed $2.26 million operational budget
• Set pricing strategies for cabana sales, kids care and retail to ensure maximum return while increasing departmental profit by 52% from 2011 to 2013
October 2006-February 2009 - Regional Director of Operations
Great Houston Pool Management, Inc, Houston, TX
May 2005-August 2005 - National Staff Auditor
Jeff Ellis and Associates, San Antonio, TX
April 2002 - April 2004 - Director of Operations
H2Oasis Indoor Waterpark, Anchorage, AK
May 1995 - May 2002 - Seasonal Operations Manager
Schlitterbahn Waterpark and Resorts, New Braunfels, TX
Michael Hays
General Manager
Epic Waters Indoor Waterpark
mhays@epicwatersgp.com
Mr. Hays is General Manager of Epic Waters Indoor Waterpark in Grand Prairie, TX with over 20 years of experience in the aquatic amusement industry. He has played an instrumental role in opening and operating ARM's premier property as well as providing his wealth of operational knowledge with additional facilities within the company. From design through construction and into operation his ability to establish set guidelines and procedures has ensured successful startup operations.
Financially responsible while ensuring the guest experience is never affected has always been the driving force in his decision making and leadership. His operations continue to win service awards including acknowledgement from the World Waterpark Association. Along with these accolades his fiscal responsibility has ensured a positive return for the facilities that he has operated.
His dedicated focus to providing exceptional service and memorable experiences has continued to drive sales. He has trained and operated facilities across the country working for companies such as Schlitterbahn Waterpark and Resorts, Jeff Ellis and Associates as well as Marriott. He understands and equips his staff with the necessary training and understanding on how to provide a fun and enjoyable experience without the expense of neglecting safety.
Prior to managing Epic Waters Indoor Waterpark, Mr. Hays was Director of Operations for The Pump House at Jay Peak Resort, another retractable roof indoor waterpark. There he performed the role of managing all operations associated with the waterpark including, Admissions, Aquatics, Maintenance, and Food and Beverage. At the time it was the first indoor waterpark in the country with a curved retractable roof until Epic Waters opened in 2018.
Specific Waterpark Based Operations
August 2016- Present - General Manager
Epic Waters Indoor Waterpark, Grand Prairie, TX
• Setup guidelines and procedures for the successful opening of the largest indoor waterpark in Texas
• Provided feedback on construction of $46 million construction project
• Assist in the development of $8 million operating budget with an NOI of $1.9 million
December 2014-July 2016 - Director of Operations
The Pump House at Jay Peak Resort, Jay, VT
• Oversee operations of the Waterpark and Arcade while coaching up staff and setting policy that has increased our retention rate by 45% YOY
• Draft and managed $4.62 million departmental budget
February 2012-December 2014 - Director of Recreation
JW Marriott San Antonio Hill Country Resort and Spa, San Antonio, TX
• Oversaw operation of recreational programming, Fitness Center operation and 6 acre waterpark while maintaining a Top 3 ranking in Enjoyable Pool Experience in the JW brand
• Drafted and managed $2.26 million operational budget
• Set pricing strategies for cabana sales, kids care and retail to ensure maximum return while increasing departmental profit by 52% from 2011 to 2013
October 2006-February 2009 - Regional Director of Operations
Great Houston Pool Management, Inc, Houston, TX
May 2005-August 2005 - National Staff Auditor
Jeff Ellis and Associates, San Antonio, TX
April 2002 - April 2004 - Director of Operations
H2Oasis Indoor Waterpark, Anchorage, AK
May 1995 - May 2002 - Seasonal Operations Manager
Schlitterbahn Waterpark and Resorts, New Braunfels, TX
Michael Hays
General Manager
Epic Waters Indoor Waterpark
mhays@epicwatersgp.com
Marc Kapiloff
Vice President of Food & Beverage
Marc Kapiloff
Vice President of Food & Beverage
Marc Kapiloff
American Resort Management
Food & Beverage Director Epic Waters Indoor Waterpark
Marc Kapiloff, has been with Epic Waters Indoor Waterpark, since April of 2017. He was part of our pre-opening team. He oversees all food & beverage outlets, which includes, concessions, bars, birthdays and catering events. Recently, we have taken over the Epic Rec Center, where Marc oversees, the café, bars and catering events.
Marc's many years of experience includes, F&B Director of Lone Star Park Thoroughbred Race Track; F&B Director of Remington Park Racetrack, in Oklahoma City; Vice President of F&B, for Grande Catering, at Retama Park, in San Antonio; Vice President of Concessions for Kwik Kafe, in Omaha , Nebraska, overseeing the Omaha Civic Auditorium, the Iowa State Football Stadium and the Lloyd Noble Arena, at the University of Oklahoma; General Manager of F&B for Odgen Food Service, at Oklahoma State Fairgrounds, Louisiana Downs Racetrack and Kirkwood Meadows Ski Resort; General Manager of F&B for Volume Services, at San Jose Convention and Cultural Center, Kiel Auditorium, in St. Louis, Kemper Arena, in Kansas City and finally Marc started his career, as Manager Trainee and Assistant Manager of Royals and Arrowhead Stadiums, in Kansas City.
In these many years of experience, in the recreational feeding field, Marc has managed many high end events, such as, Breeders Cups; MLB playoff games; NFL playoffs and Super Bowl; the Preakness; the Charismatic Convention, which they served over 250,00 meals per day utilizing, Royals and Arrowhead Stadiums, Kemper Arena and The American Royal.
Marc's many experiences, has given him the opportunity to serve, many entertainers, profession athletes and politicians, to include, both President Bush's and Vice President Mondale.
Marc is a graduate of Kansas State University, with a Bachelor of Science degree, in Hospitality Management. Marc has three children and four grandchildren.
American Resort Management
Food & Beverage Director Epic Waters Indoor Waterpark
Marc Kapiloff, has been with Epic Waters Indoor Waterpark, since April of 2017. He was part of our pre-opening team. He oversees all food & beverage outlets, which includes, concessions, bars, birthdays and catering events. Recently, we have taken over the Epic Rec Center, where Marc oversees, the café, bars and catering events.
Marc's many years of experience includes, F&B Director of Lone Star Park Thoroughbred Race Track; F&B Director of Remington Park Racetrack, in Oklahoma City; Vice President of F&B, for Grande Catering, at Retama Park, in San Antonio; Vice President of Concessions for Kwik Kafe, in Omaha , Nebraska, overseeing the Omaha Civic Auditorium, the Iowa State Football Stadium and the Lloyd Noble Arena, at the University of Oklahoma; General Manager of F&B for Odgen Food Service, at Oklahoma State Fairgrounds, Louisiana Downs Racetrack and Kirkwood Meadows Ski Resort; General Manager of F&B for Volume Services, at San Jose Convention and Cultural Center, Kiel Auditorium, in St. Louis, Kemper Arena, in Kansas City and finally Marc started his career, as Manager Trainee and Assistant Manager of Royals and Arrowhead Stadiums, in Kansas City.
In these many years of experience, in the recreational feeding field, Marc has managed many high end events, such as, Breeders Cups; MLB playoff games; NFL playoffs and Super Bowl; the Preakness; the Charismatic Convention, which they served over 250,00 meals per day utilizing, Royals and Arrowhead Stadiums, Kemper Arena and The American Royal.
Marc's many experiences, has given him the opportunity to serve, many entertainers, profession athletes and politicians, to include, both President Bush's and Vice President Mondale.
Marc is a graduate of Kansas State University, with a Bachelor of Science degree, in Hospitality Management. Marc has three children and four grandchildren.