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  • American Resort Management, Pennsylvania Team

Meet Our Executive Team of Waterpark Management Consultants

Rick Coleman
Rick Coleman
CHA - CEO/Co-Founder
Rick Coleman
Rick Coleman
CHA - CEO/Co-Founder
Mr. Coleman has been involved in the hospitality and amusement industries for over 25 years and has been part of $1.5 Billion in Development. His career has encompassed all aspects of hotel, food and beverage, conference center, amusement, and indoor waterpark operations. He has extensive experience ranging from development, financing, branding, launch and daily management of single and multi-unit properties, representing various nationally flagged and independent locations.
 
Over the past decade, Mr. Coleman has been directly involved in numerous large-scale hotel, resort and themed attraction projects totaling over $500M in development. Mr. Coleman has extensive experience in EB-5, USDA and other non-traditional funding programs.
 
Mr. Coleman has focused his career on providing the best guest experience possible through the efforts of recruiting, training and motivating management and staff. He has written, produced and implemented dozens of orientation, training and retention programs.
 
A frequent lecturer and guest speaker, Mr. Coleman works tirelessly to promote a more personalized and "old world" service. Mr. Coleman has written and delivered dozens of property specific orientation programs for managers and associates that motivate individuals to reach for excellence. Mr. Coleman also created and developed the "Aloha Spirit" Orientation and Training Programs as well as the "Housekeeping Games" Employee Retention Program.
 
Mr. Coleman holds the following certifications and memberships,
  • Certified Hotel Administrator from the American Hotel & Lodging Association
  • Member of International Association of Amusement Parks and Attraction
  • Certified Ride Inspector for the State of Pennsylvania Department of Agriculture
Michael Hays
Michael Hays
General Manager
Michael Hays
Michael Hays
General Manager
Mr. Hays is General Manager of Epic Waters Indoor Waterpark in Grand Prairie, TX with over 20 years of experience in the aquatic amusement industry. He has played an instrumental role in opening and operating ARM's premier property as well as providing his wealth of operational knowledge with additional facilities within the company. From design through construction and into operation his ability to establish set guidelines and procedures has ensured successful startup operations.
 
Financially responsible while ensuring the guest experience is never affected has always been the driving force in his decision making and leadership. His operations continue to win service awards including acknowledgement from the World Waterpark Association. Along with these accolades his fiscal responsibility has ensured a positive return for the facilities that he has operated.
 
His dedicated focus to providing exceptional service and memorable experiences has continued to drive sales. He has trained and operated facilities across the country working for companies such as Schlitterbahn Waterpark and Resorts, Jeff Ellis and Associates as well as Marriott. He understands and equips his staff with the necessary training and understanding on how to provide a fun and enjoyable experience without the expense of neglecting safety.
 
Prior to managing Epic Waters Indoor Waterpark, Mr. Hays was Director of Operations for The Pump House at Jay Peak Resort, another retractable roof indoor waterpark. There he performed the role of managing all operations associated with the waterpark including, Admissions, Aquatics, Maintenance, and Food and Beverage. At the time it was the first indoor waterpark in the country with a curved retractable roof until Epic Waters opened in 2018.
 
Specific Waterpark Based Operations
August 2016- Present - General Manager
Epic Waters Indoor Waterpark, Grand Prairie, TX
  • Setup guidelines and procedures for the successful opening of the largest indoor waterpark in Texas
  • Provided feedback on construction of $46 million construction project
  • Assist in the development of $8 million operating budget with an NOI of $1.9 million
 
December 2014-July 2016 - Director of Operations
The Pump House at Jay Peak Resort, Jay, VT
  • Oversee operations of the Waterpark and Arcade while coaching up staff and setting policy that has increased our retention rate by 45% YOY
  • Draft and managed $4.62 million departmental budget
 
February 2012-December 2014 - Director of Recreation
JW Marriott San Antonio Hill Country Resort and Spa, San Antonio, TX
  • Oversaw operation of recreational programming, Fitness Center operation and 6 acre waterpark while maintaining a Top 3 ranking in Enjoyable Pool Experience in the JW brand
  • Drafted and managed $2.26 million operational budget
  • Set pricing strategies for cabana sales, kids care and retail to ensure maximum return while increasing departmental profit by 52% from 2011 to 2013
 
October 2006-February 2009 - Regional Director of Operations
Great Houston Pool Management, Inc, Houston, TX
 
May 2005-August 2005 - National Staff Auditor
Jeff Ellis and Associates, San Antonio, TX
 
April 2002 - April 2004 - Director of Operations
H2Oasis Indoor Waterpark, Anchorage, AK
 
May 1995 - May 2002 - Seasonal Operations Manager
Schlitterbahn Waterpark and Resorts, New Braunfels, TX
Brian Szydloski
Brian Szydloski
Director of Aquatics & Operations
Brian Szydloski
Brian Szydloski
Director of Aquatics & Operations
Brian Szydloski is an experienced Aquatics Director and Safety Coordinator with a demonstrated history of working in the hospitality and water park industry. He is a strong operations professional skilled in water park operations, hospitality management, and water park consulting. Along with that, Brian is a Certified Pool Operator and Certified Lifeguard Instructor.
 
Brian joined the aquatics industry in 2007 with Great Wolf Resorts. While at Great Wolf Lodge- Grapevine, Brian held many positions in the water park over the span of 11 years. His positions included - Lifeguard, Aquatics Supervisor, Aquatics Manager, Assistant Director of Aquatics, and in 2016 he spent time gaining experience as Interim Director of Aquatics. During his tenure, and while obtaining his degree in Occupational Safety & Health, Brian played a detrimental role in assisting GWL earn 2 Gold and 9 Platinum Awards issued by Jeff Ellis & Associates. He also led the resorts safety operations mitigating and handling all general liability and workers compensation claims. Brian is a member of two state organizations. The North Texas Aquatics Association and North Texas Guard Games Committee.
Marc Kapiloff
Marc Kapiloff
Director of Food & Beverage
Marc Kapiloff
Marc Kapiloff
Director of Food & Beverage
Marc Kapiloff, has been with Epic Waters Indoor Waterpark, since April of 2017. He was part of our pre-opening team. He oversees all food & beverage outlets, which includes, concessions, bars, birthdays and catering events. Recently, we have taken over the Epic Rec Center, where Marc oversees, the café, bars and catering events.
 
Marc's many years of experience includes, F&B Director of Lone Star Park Thoroughbred Race Track; F&B Director of Remington Park Racetrack, in Oklahoma City; Vice President of F&B, for Grande Catering, at Retama Park, in San Antonio; Vice President of Concessions for Kwik Kafe, in Omaha , Nebraska, overseeing the Omaha Civic Auditorium, the Iowa State Football Stadium and the Lloyd Noble Arena, at the University of Oklahoma; General Manager of F&B for Odgen Food Service, at Oklahoma State Fairgrounds, Louisiana Downs Racetrack and Kirkwood Meadows Ski Resort; General Manager of F&B for Volume Services, at San Jose Convention and Cultural Center, Kiel Auditorium, in St. Louis, Kemper Arena, in Kansas City and finally Marc started his career, as Manager Trainee and Assistant Manager of Royals and Arrowhead Stadiums, in Kansas City.
 
In these many years of experience, in the recreational feeding field, Marc has managed many high end events, such as, Breeders Cups; MLB playoff games; NFL playoffs and Super Bowl; the Preakness; the Charismatic Convention, which they served over 250,00 meals per day utilizing, Royals and Arrowhead Stadiums, Kemper Arena and The American Royal.
 
Marc's many experiences, has given him the opportunity to serve, many entertainers, profession athletes and politicians, to include, both President Bush's and Vice President Mondale.
 
Marc is a graduate of Kansas State University, with a Bachelor of Science degree, in Hospitality Management. Marc has three children and four grandchildren.
Randall Hudson
Randall Hudson
Director of Group Sales
Randall Hudson
Randall Hudson
Director of Group Sales
Randall Hudson is the Regional Director of Sales of American Resort Management Texas, with responsibilities including sales production for all parks and hotels, oversight of group sales at all locations, implementing national sales plan, business development and analyzing industry trends. Before beginning with ARM, Randall got his start in banking quickly working his way up into Private Asset Banking with 3 of the top banks at the time and became an industry leader. As a Finance major from the University of Texas at Arlington it gives him a unique insight into just about any industry. Randall got his start in Waterparks after the 2008 Great Recession hit the banking and oil industry hard where Randall used his business development skills to fund 12 different oil well drilling projects. Randall used a combination of his marketing and sales skills to quickly double group sales numbers with Hawaiian Falls Waterpark in Mansfield. His success allowed him to grow into the role as General Manager giving him insight into the operations side of a waterpark. Shortly, before his tenure began with ARM Texas he also served as Director of Marketing with a charter school district quickly increasing enrollment by over 600% in 2 short years.
 
Creativity, drive, and leadership are Randall's greatest strengths. He thrives on all kinds of challenges, especially ones that expand the companies reach. His most recent rebuilding project of a sales team was for Epic Waters Indoor Waterpark, where group sales increased by over 300% in 6 months which has now given them the ability to grow their sales team allowing them to expand their reach even more. In his years of oversight of group sales teams Randall has overseen production totaling over $75 million.
 
In 2019, Randall was a keynote speaker for the World Waterpark Association annual show speaking on the topic of "how to double your group sales in 6 months." Randall serves of the board of directors for Fellowship Academy in Kennedale, Tx. He enjoys volunteering his time at several local charitable organizations along with his wife and 5 kids. Randall enjoys the title of best golfer of ARM Texas.
Caitlyn Blacker
Caitlyn Blacker
Director of Marketing
Caitlyn Blacker
Caitlyn Blacker
Director of Marketing
Caitlyn Blacker is the Director of Marketing for American Resort Management Texas. Her responsibilities include developing, implementing and evaluating the park's marketing strategy, managing the social media presence, and working directly with the public relations team, all with the goal of increasing brand awareness and maximizing revenue in areas such as day pass sales, birthday parties, special event tickets, sponsorship opportunities and other revenue sources.
 
Caitlyn never backs down from a challenge. Her perseverance, attention to detail, creativity, and resourcefulness are just a few of her strengths. Before beginning with ARM, Caitlyn was a versatile and accomplished digital marketing manager with extensive experience building, executing and maintaining successful marketing campaigns.
 
While Caitlyn was obtaining her Bachelor of Arts in Public Relations with minors in both Business and Music from Texas Tech University, she also worked at a local broadcasting station. Caitlyn has always had a deep love for music and animals. She began her career at the Dallas Zoo working on the public relations team and coordinating special events. She then moved to Austin, TX to get back to her radio roots and joined the advertising and sales team for a Christian FM radio station where she introduced various digital solutions and ultimately helped grow overall digital revenue by 20%. Caitlyn then moved on to broaden her advertising knowledge at Statesman Media, a full-service media company where she became an expert in a wide range of advertising strategies and solutions. Here she helped her clients achieve a broad range of objectives, including growing online sales, increasing qualified sales leads, doubling website sessions and new users, helping to promote and sell out events, and so much more.
Chris Sanchez
Chris Sanchez
Director of Guest Services
Chris Sanchez
Chris Sanchez
Director of Guest Services

With almost a decade of experience working at waterparks, Christopher has shown that hard work and dedication can certainly make an impact on a career. In 2013, Christopher began his career at Six Flags Hurricane Harbor as a lifeguard. After an exciting summer, Chris continued to be a lifeguard at Great Wolf Lodge where he spend the next 6 years of his life. Working for many departments such as aquatics, guest services, retail and spa, he quickly gained an overall knowledge on how the industry operates. His continued focus on leadership and guest satisfaction, led him to where he is today. As Director of Guest Services for American Resort Management at Epic Waters Indoor Waterpark, Chris has built and incredible team of empowered leaders and staff. He is quick to take the most effective role whenever needed, and works directly with his staff to ensure that not only his team is successful, but that the entire park as a whole is successful.

Judy New
Judy New
Human Resources Manager
Judy New
Judy New
Human Resources Manager
Judy New brings more than a decade of Human Resources experience to Epic Waters Indoor Waterpark, and currently serves as the Human Resources Manager. Working within the intricacies of people management, she provides guidance on general HR compliance issues as well as manages policy and procedure operations. Judy is regularly a part of creating internal programs to assist employees with effectiveness in the workplace. She provides exceptional customer service to all employees and promotes Epic Waters open-door policy to all associates so they are aware that there is always someone they can count on to listen and discuss their concerns or questions.
 
Additionally, Judy assists in recruitment efforts for all non-exempt and seasonal workers, and works with supervisors to be aware of current staffing needs. She helps screen and interview candidates, conducts reference checks, and assists in extending job offers. She also conducts new-employee orientations and ensures all new hire paperwork is completed and correct and enters all new hires into the Paychex payroll system.
 
Prior to joining the Epic Waters Indoor Waterpark team, Judy provided HR support to healthcare, pharmacy and a nonprofit Hospice agency where she managed administration for the retirement savings plan, was responsible for recruitment, compensation, employee relations, counseling, posted jobs, completed phone interviews, conducted testing, provided face to face interviews, and maintained the human resource software system. Key achievements included transferring record keeper services for the retirement savings plan and managing benefits, staffing, employee orientation and training.
 
Judy is a strong believer in the power of positive thinking. She is strategic, resourceful, and a dynamic Business Analyst and Human Resources professional, with a proven ability to implement strategic business and human resource indicatives, assists in assessment of organizational structure, develop credible guidelines, efficient processes, implement cost saving measures and enhancements through the use of proven conceptual and analytical problem solving abilities.
 
Outside of work, as a BS graduate in Communications from Grand Valley State University, Judy enjoys being a voiceover actor and participating in leadership seminars to mentor and enhance the life of young women. She can also be found on her bike riding around the community with family and friends.
Chris Hopper
Chris Hopper
Finance Manager
Chris Hopper
Chris Hopper
Finance Manager
Chris Hopper is a graduate of Mercyhurst University with a Bachelors of Arts degree in Accounting. Chris has nearly 20 years of accounting experience with companies that include General Electric - Transportation, AccuSpec Electronics, Case Management Support Services and the Episcopal Diocese of Northwestern Pennsylvania. His accounting experience, dovetailed with his previous experiences in Human Resources, Warehousing and Prototyping brings a unique talent set and his experience in the human services sector allows him to work with the clients and customers with respect and care.
 
Chris oversees the day-to-day financial operations of the park; overseeing and maintaining customer and employee service needs, as well providing accounting services and process development. Chris' objective is to continue and improve upon the accounting services provided and to develop and update current cash handling systems that can be applied to other properties in the American Resort Management portfolio. Chris has been married for 21 years and his wife, Jodi, and dog, Roxy, have recently relocated to Texas from Pennsylvania.
Joey Moreno
Joey Moreno
Assistant Director of Food & Beverage
Joey Moreno
Joey Moreno
Assistant Director of Food & Beverage
Experienced leader in the hospitality industry with ten years of experience. This includes a demonstrated history of working in several fields including aquatics operations, food & Beverage operations and front desk operations.
 
Starting in 2011, he began his journey in hospitality with Great Wolf Resorts. He started in the aquatics department as a lifeguard which he provided guest service while interacting with guest at various areas and attractions. In addition, he ensured the safety of guest and staff at all times. Joey's dedication to guest satisfaction and safety gained him leadership roles within Great Wolf resorts. These include aquatics manager, Food and Beverage manager and guest service manager. Within these roles, he worked to develop advance training programs, completed administrative work including hire and scheduling and assisted department directors with labor and forecast plans.
 
Today, Joey is part of the American Resort Management team as Assistant Director of Food and Beverage at EPIC waters indoor waterpark. Here he brings his skill set to develop his team and keep the team above ARM standards. He is always willing to take the most effective role to ensure we have exceptional performance and deliver quality assurance to our guest. In addition to these, he works closely with the director and aids them as needed to make a positive contribution and commitment to the company.
Sal Gandara
Sal Gandara
Facilities Maintenance Manager
Sal Gandara
Sal Gandara
Facilities Maintenance Manager
Served in the US NAVY for 22 years with 7 Deployments, which retired in 2016. Sal is a proven and dedicated team player with strong work ethic, outstanding leadership, and meticulous management skills who always goes the extra mile to complete the task.
 
He worked for Lee Lewis Construction as the Assistant superintendent for the building of both Epic and Epic Waters, upon completion of the project Sal was asked to join the Team and become the Facilities Maintenance Manager.
Jordyn Kledas
Jordyn Kledas
Marketing & Social Media Manager
Jordyn Kledas
Jordyn Kledas
Marketing & Social Media Manager
Alex Medellin
Alex Medellin
Aquatics Manager
Alex Medellin
Alex Medellin
Aquatics Manager
Alex Medellin is an accomplished and skilled Aquatic Manager at Epic Waters Indoor Water Park. With multiple years of experience working in aquatic operations, Alex obtained his LGI in both Red Cross and Ellis & Associates. With these certifications he has trained and certified over five hundred lifeguards at multiple waterpark facilities including Epic Waters, Parrot Island, and Bahama Beach. Along with that, Alex currently holds his Certified Pool Operator certification.
 
The summer of 2019 Alex was asked to assist in the growth of a sister park in Fort Smith, Arkansas called Parrot Island Water Park. While operating as Water Park Manager, Alex hired and trained over a hundred Lifeguards, put in place safety standards of operation for all attractions including the new Flow Rider, and received three exceeding audits from Ellis & Associates. Alex has since then returned back to his home park to continue to grow and teach young adults the importance of safety while working at an aquatic facility.
David Ingles
David Ingles
Aquatics Maintenance Manager
David Ingles
David Ingles
Aquatics Maintenance Manager
David Ingles is the Maintenance Manager for American Resorts Management at Epic Waters Waterpark where he is responsible for the overseeing the operational and organizational strategies of the maintenance departments at several ARM facilities across the southern United States. CPO Certified since 2009, He has over 15 years of experience in the waterpark industry. Bringing with him a vast knowledge of waterpark knowledge dealing with both indoor and outdoor facilities. A native of Calgary, Alberta, Canada, David immigrated to the United States with his family as a child. A former Boy Scout, He earned his Associates degree from Northlake College, and later earned his B.A. from the University of North Texas in 2013.
 
Beginning in the industry at a summer job at NRH2O Family Waterpark at the age of 16, he quickly became the departments team Lead, where he supervised the daily maintenance operations for 4 years. Starting in 2007, he began working at Great Wolf Lodge in Grapevine Texas. Over the next 10 years, he worked at several of their locations throughout the nation, assisting with new facility openings, as well as training and assisting existing teams.
 
He joined the Epic Team in January of 2018 as our Assistant Director of Engineering, and was quickly was promoted to become our Maintenance Manager. Understanding the need for having a clean, safe, and exciting environment for our guests, David is dedicated to finding unique and practical solutions. A hands-on manager, he thrives on overcoming difficult problems, and enjoys working side by side with his team. David supervises the pool technician and maintenance team, and is responsible for the organizational systems and strategies for both general maintenance of our facilities here at Epic Waters, as well as our sister park, Parrot Island in Fort Smith Arkansas.
Tamara Owsley
Tamara Owsley
Sales Manager
Tamara Owsley
Tamara Owsley
Sales Manager
Tamara Owsley is Group Sales Manager for American Resort Management Texas, with responsibilities including sales prospecting, lead generation, lead follow up, booking groups and group booking follow up for Epic Waters Indoor Waterpark. Before beginning with ARM, Tamara worked in publishing, owned her own business and helped manage a successful non-profit youth organization. Tamara started with Epic Waters Indoor Waterpark in May of 2018 as a Group Sales Coordinator; she was rapidly promoted to Birthday Manager and then to Group Sales Manager , a title she has held since November of 2018. Tamara was an integral part of the 2 person Sales Team that increased Group Sales at Epic Waters by over 300% in her first 6 months as Group Sales Manager.
 
Organization, communication and passion for hospitality are Tamara's strengths. Working alongside groups and coordinating flawless events is her JAM! During her time at Epic Waters she has been able to build strong relationships with Tour & Event Groups, Corporations, Churches, Schools, Youth Organizations and Family Reunion Planning Groups. Epic Waters Music Festivals is a program that she has overseen from infancy to its current overwhelming popularity as a MUST for student performance groups in the Fall and Spring of each year.
 
In her free time, Tamara enjoys making music with her family, being a sports FANATIC and couponing. Her laugh has been dubbed her own personal GPS and for that she makes no apologies.
Josh Jung
Josh Jung
Food Service Manager
Josh Jung
Josh Jung
Food Service Manager
Josh Jung was born in and currently lives in Arlington, Texas where he attended James Bowie High School as an International Baccalaureate student. Soon after, he got his Associates of Arts Degree at Tarrant County College. Currently he is working towards attaining his Bachelor of Arts in criminal justice and forensic science. Since age 15, Josh has always juggled multiple jobs while also attaining his education. Josh is very skilled in time management as he currently works as the Food and Beverage manager at Epic Waters Indoor Waterpark. He has created training programs specific to each position in the Food & Beverage department. As the administrative manager, he also manages over the Longboards bar. He has earned the respect of his fellow peers and associates through his hard work and determination. When Josh is not working, going to school or studying, he loves to work out at the gym. He has even run a half marathon, with hopes of running a full one! With the support and love of his friends and family, Josh continues to strive for his personal goals.
Melissa Repka
Melissa Repka
Assistant Guest Services Manager
Melissa Repka
Melissa Repka
Assistant Guest Services Manager
Melissa Repka was born in Edmonton Alberta Canada, earning a diploma of excellence from the Vancouver Film School in the acting department. Shortly after graduation she signed on with one of Vancouver's leading talent agencies, "21st century artists" and became a full union member within two years. This stature is a lifelong dream for most actors in this business. She continued to work in the industry as an actor, singer, dancer as well as a stand in for many famous Hollywood stars. Melissa's passion is teaching musical theatre for children. She had obtained that goal working for Stagecraft, a company dedicated to teaching children of all ages and abilities.
 
After getting married in 2008, her husband was offered a job in Texas. We packed up, moved and fell in love with Grand Prairie Texas, where we currently reside today. Having three children later, Melissa had the drive to get back to work. I was offered the job as a birthday reservationist for Epicwaters in 2017. She was able to utilize her acting skills over the phone as well as hosting parties for children, which followed her passion once again to work with kids.
 
Today Melissa is the guest services assistant manager for the waterpark. She gets to interact with all of the guests who come to the park. She is a first and lasting impression on all that come to visit.
Heidi May
Heidi May
Sales Group Coordinator
Heidi May
Heidi May
Sales Group Coordinator
Heidi is a graduate of the University of North Texas, where she received a bachelor of science in hospitality management and tourism. She has accomplished two Disney college programs while taking classes that specialize in Human Resources and sales and marketing through Disney University.
 
Heidi is currently the group sales coordinator where she assists the sales department with their everyday job duties as well as helping with birthday reservations.
 
With about 10 years of hospitality under her belt, she started at a small pizza shop in Grand Prairie, TX to a three year stint at Great Wolf Lodge to almost two consecutive years with Disney. Customer service and bringing joy to people is what Heidi is passionate about and it definitely shows through her work.
 
When not at work, she is usually hanging out with her family, friends, boyfriend or her dogs. Heidi loves live music and going to bars and sporting events as well.
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